Overview
A channel manager is a powerful distribution platform that helps you distribute your property across multiple OTAs and booking channels. By integrating SyncStays with a channel manager, you can:
- đ Synchronize inventory and availability across all OTAs automatically
- đ° Manage rates centrally and update prices on all channels simultaneously
- đĻ Receive and manage all reservations from different booking sources in one place
- đ Gain insights into multi-channel performance and booking patterns
- â° Reduce manual updates and minimize overbookings
âšī¸ Before You Start: You don't need your own channel manager account â SyncStays will provide and set up the channel manager integration for you. Just reach out to us at syncstays@gmail.com and we'll get you connected with a hotel code.
Benefits of Channel Manager Integration
- Centralized Management: Manage all bookings from multiple OTAs in SyncStays dashboard
- Real-time Sync: Automatic synchronization of availability and rates across channels
- Reduced Errors: Eliminate double-bookings and manual data entry mistakes
- Better Reporting: Track performance across all distribution channels
- Scalability: Add new OTAs without additional setup complexity
Integration Steps
Step 1: Prepare Your SyncStays Account
Ensure your SyncStays hotel account is fully set up:
- â Hotel name and contact details configured
- â All rooms and room types created with rates
- â Seasons and pricing calendar set
- â Housekeeping and operations workflows configured
Step 2: Enable Channel Manager on OTA Platform
Log into each OTA you want to connect (Booking.com, Expedia, Airbnb, Agoda, etc.):
- Navigate to Settings or Admin section
- Look for "Channel Manager" or "Distribution Setup"
- Search for and select the channel manager provider name we give you (or your own provider's name, if you already use one)
- Click "Enable" or "Connect"
- The OTA will show you a Hotel Code or Property ID
đ Important: Save Your Hotel Code
After enabling the channel manager on the OTA, you'll receive a unique Hotel Code. This code is all you need to connect SyncStays with your OTA through the channel manager. Save it in a safe place!
After enabling the channel manager on the OTA, you'll receive a unique Hotel Code. This code is all you need to connect SyncStays with your OTA through the channel manager. Save it in a safe place!
â You're Done on the OTA Side! Share the Hotel Code you received in Step 2 with the SyncStays team at syncstays@gmail.com, and we'll connect your channel manager to complete the integration.
What Gets Synchronized
đ¤ From SyncStays to Channel Manager:
- Room Inventory: Available rooms and occupancy status
- Rates & Pricing: Base rates configured for each room type
- Restrictions: Minimum stay requirements, check-in/check-out rules
- Availability Calendar: Open and closed dates
đĨ From OTAs to SyncStays:
- Reservations: All bookings from connected OTAs (Booking.com, Expedia, Airbnb, etc.)
- Guest Information: Guest names, contact details, special requests
- Booking Source: Which OTA the booking came from
- Payment Status: Deposit and payment information
Connecting Multiple OTAs
Once your channel manager is connected to SyncStays, you can connect various Online Travel Agencies (OTAs) to distribute your inventory across multiple booking channels. The process is the same for all OTAs:
Supported OTAs:
Major Platforms: Booking.com, Expedia, Airbnb, Agoda
Regional & Other Platforms: MakeMyTrip, ClearTrip, Yatra, Ctrip, Tiket, Traveloka, and more
What's Next?
Once SyncStays connects your Hotel Code:
- â All your OTA bookings will appear in your SyncStays dashboard
- â Your rates will automatically sync to all connected channels
- â Guest information will be imported automatically