Features

Everything you need to
run your hotel smoothly

From front desk operations to housekeeping, food ordering to staff management — SyncStays covers every workflow so your team can focus on delivering exceptional guest experiences.

Room Management

Your entire property laid out as an intuitive, colour-coded grid organised by floor. See at a glance which rooms are vacant, occupied, or checking out today — no spreadsheets, no guesswork.

Click any room to instantly view guest details, edit a booking, or initiate a checkout. The grid updates in real time across all devices so front desk, housekeeping, and management always see the same picture.

  • Colour-coded room status (vacant, occupied, checkout today)
  • Organised by floor for quick scanning
  • One-click access to booking details
  • Real-time sync across all devices
🏠

Fast Check-In & Check-Out

Process guest arrivals and departures in seconds, not minutes. A single streamlined form captures guest name, phone, ID proof, number of guests, bill number, dates, and times — then saves instantly to the cloud.

During checkout, the room automatically moves to "needs cleaning" in the housekeeping queue, so nothing falls through the cracks between departments.

  • One-form check-in with all guest details
  • Automatic date and time population
  • ID document scanning with AI-powered OCR
  • Checkout triggers housekeeping task automatically
  • Complete stay history saved for future reference

Housekeeping Automation

When a guest checks out, a cleaning task is automatically created and assigned. Housekeeping staff see their tasks on their own phones — no walkies-talkies, no paper checklists, no miscommunication.

Staff mark rooms as cleaned in real time, and the front desk sees the status update instantly. Managers get a clear overview of pending vs completed tasks at any time.

  • Auto-generated cleaning tasks on checkout
  • Staff-facing mobile view for task completion
  • Real-time status updates to front desk
  • No app install required — works in any browser
🧹

QR-Based Food Ordering

Guests scan a QR code in their room and instantly see your restaurant's menu on their phone. They can browse categories, customise quantities, and place orders — all without calling the front desk.

Orders appear on the kitchen dashboard in real time with room number, items, and status tracking. Staff can update order status from "preparing" to "delivered", and guests see live progress.

  • QR code per room — no app download for guests
  • Full menu with categories and item descriptions
  • Real-time kitchen dashboard for order management
  • Order status tracking (placed → preparing → delivered)
  • Complete order history tied to room and guest
🍽️

Activity Logs & Analytics

Every check-in, checkout, room shift, and booking action is logged with timestamps. The activity feed gives you a full audit trail of everything that happened at your property — perfect for accountability and dispute resolution.

The analytics dashboard shows occupancy rates, revenue trends, average stay duration, and more — helping you make data-driven decisions about pricing and operations.

  • Complete activity feed with timestamps
  • Check-in and checkout logs in separate columns
  • Occupancy rate and revenue analytics
  • Historical stay records for every guest
📊

Multi-Hotel & Staff Management

Running more than one property? Switch between hotels instantly from one login. Each property has its own rooms, bookings, housekeeping queue, and settings — fully isolated but managed from a single account.

Create staff accounts with controlled permissions so your front desk team, housekeeping leads, and managers each see only what they need. Track staff attendance with daily check-in/check-out records.

  • Multi-property management from one dashboard
  • Instant hotel switching
  • Staff accounts with role-based permissions
  • Staff attendance tracking with daily records
  • Separate data isolation per property
🏢

Calendar View & Future Bookings

Browse room availability for any future date with the built-in calendar view. See which rooms are booked and which are free, then create reservations directly from the calendar with one click.

Future bookings are tracked separately and can be converted to active check-ins when the guest arrives. Cancel or modify reservations easily without affecting current occupancy.

  • Date-picker to view availability for any day
  • One-click booking from the calendar
  • Future booking management (allot, cancel, modify)
  • Visual timeline of room occupancy
📅

Document Upload & AI ID Scanning

Upload guest ID documents (Aadhaar, passport, driving license) directly during check-in. Documents are stored securely in the cloud and linked to the guest's booking record for easy retrieval.

The AI-powered ID scanner uses Google Cloud Vision to automatically extract guest name, ID number, and other details from a photo of the document — reducing manual data entry and errors.

  • Upload ID documents during check-in
  • AI-powered OCR for automatic data extraction
  • Secure cloud storage for all documents
  • Instant retrieval linked to booking records
🪪

Role-Based Staff Access

Not every team member needs access to everything. Create sub-user accounts for your front desk staff, housekeeping leads, and managers — each with their own login credentials and controlled permissions.

Staff log in with a simple hotel slug + username + password. Owners can create, list, and delete staff accounts at any time. Each staff member only sees the features and data relevant to their role, keeping sensitive information secure.

  • Create unlimited staff accounts per property
  • Separate login flow for staff (no Firebase account needed)
  • Owner controls — create, view, and revoke access instantly
  • Role-specific dashboard views
  • Full audit trail of who did what
🔐

Maintenance Tracking

Track repair requests, broken fixtures, and maintenance tasks across your property. Log issues with room number, description, and priority — then update status as work progresses from pending to in-progress to completed.

Clear completed tasks in bulk to keep the board clean. Maintenance history is preserved so you can spot recurring problems in specific rooms and take preventive action.

  • Log maintenance issues per room with descriptions
  • Status workflow: pending → in-progress → completed
  • Bulk clear completed tasks
  • Spot recurring issues with maintenance history
🔧

Room Shifting

Need to move a guest to a different room? The room shift feature transfers the entire booking — guest details, dates, documents, and bill info — from one room to another in a single action.

The original room is automatically freed up and added to the housekeeping queue, while the new room shows as occupied with all the original booking data intact. No manual re-entry needed.

  • One-click transfer of full booking data
  • Original room auto-added to housekeeping
  • Activity log records the shift for audit trail
  • No data loss — all guest info preserved
🔄

Room Configuration

Define your property's room layout exactly as it is — set room numbers, floor assignments, and room types. Update your configuration any time as you add rooms, renovate floors, or change categories.

The room grid on the dashboard automatically reflects your configuration, so what you see on screen matches your physical property perfectly.

  • Custom room numbers and floor assignments
  • Room type categorisation (Deluxe, Standard, Suite, etc.)
  • Update configuration without losing booking data
  • Grid layout auto-adapts to your setup
⚙️

Photo Gallery for Your Property

Showcase your rooms and amenities with a dedicated photo gallery page. Upload images organised by room type — guests and potential customers can browse your property visually before booking.

Each property gets its own gallery URL that you can share on Google Business, social media, or OTA listings to drive direct bookings.

  • Photos organised by room type (2-bed, 3-bed, suites, etc.)
  • Shareable gallery URL for marketing
  • Mobile-friendly responsive gallery layout
  • Great for Google Business and OTA profiles
📸

Guest Stay History

Every completed stay is saved permanently — guest name, phone, room, check-in/checkout dates, bill amount, and uploaded documents. Search past stays by room number or date to quickly pull up records.

This is invaluable for returning guests, dispute resolution, police verification, and tax/audit compliance. Your guest data is always just a search away.

  • Permanent record of every completed stay
  • Search by room, date, or guest name
  • Linked ID documents for compliance
  • Useful for returning guest recognition
  • Supports police verification and audit requirements
📋

Ready to streamline your hotel?

Get started with SyncStays today — see it in action with the free trial, no signup required.

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