Data Deletion Instructions

01.Scope

SyncStays ("we," "us," or "our") provides a hotel management platform used by hotel businesses ("Account Holders") to manage bookings, guests, billing, and guest communication — including, where a hotel has connected it, messaging guests via the WhatsApp Business Platform. This page sets out how you can request deletion of personal data we hold about you, in addition to the rights already described in our Privacy Policy.

If you operate a Meta/Facebook app that references SyncStays, or are reviewing this page as part of WhatsApp Business Platform App Review: this URL is SyncStays' published Data Deletion Instructions page.

02.Who This Applies To

• Account Holders & Authorised Users: hotel businesses and their staff with a SyncStays login.
• Guests: individuals whose booking, contact, or identification details were recorded by a hotel using SyncStays.
• WhatsApp Message Recipients: anyone who has received a WhatsApp message sent through SyncStays — whether a booking confirmation or checkout message sent by a hotel using their own connected WhatsApp Business Account, or a message sent from SyncStays' own WhatsApp Business Account (for example, a welcome message or a product update).

03.What Data We May Hold

Depending on which of the above applies to you, we may hold:

• Account Data: name, email, phone, login credentials, and role/permissions, for Account Holders and Authorised Users.
• Booking & Guest Records: name, phone number, stay dates, billing details, and — where collected by the hotel — identification documents.
• WhatsApp Interaction Data: the phone number a message was sent to, delivery/read status, the content of any reply, and opt-in/opt-out status.

04.How to Request Deletion

If you are a Guest, your booking was made with a specific hotel, and that hotel is the primary holder of your data on our platform. Please direct your deletion request to that hotel first — we will reasonably assist the hotel in fulfilling it. If you're unsure which hotel, or the hotel is unreachable, contact us directly using the details in Section 08 and we will do our best to help.

If you are an Account Holder or Authorised User, email us at syncstays@gmail.com from your registered address, or use the WhatsApp/contact details in Section 08, stating that you want your account data deleted.

05.WhatsApp-Specific Instructions

If you received a WhatsApp message from SyncStays or from a hotel using SyncStays' WhatsApp integration:

• To stop receiving future messages immediately: reply STOP to the message. This is processed automatically and removes your number from that sender's future message list right away — no need to contact us separately for this.
• To request full deletion of your WhatsApp interaction data (your number, message history, and opt-out record) rather than just opting out of future messages: email syncstays@gmail.com with the phone number the messages were sent to, and whether the message came from a specific hotel or from SyncStays directly (this is usually stated in the message itself).

06.What Happens After a Request

We verify the request comes from the person the data belongs to (or their authorised representative), then delete or anonymise the data within 30 days, except where we are required or permitted by law to retain it (see Section 07). We will confirm once the request has been completed.

07.Retention Exceptions

Some records cannot be deleted immediately even on request, consistent with our Privacy Policy's retention schedule — for example, booking and billing records a hotel is required to retain for tax or hospitality-regulation purposes, or records needed to investigate misuse, fraud, or a legal dispute. Where this applies, we will tell you what's being retained and why, and delete it once the applicable retention period ends.

08.Contact Us

For any question about this page or to make a deletion request, contact us using the details below.