1. What this policy covers
This policy applies to subscription payments made to SyncStays for access to our software.
It does not cover hotel room bookings. Where a guest books a stay through a booking page powered by SyncStays, the payment is collected by that hotel into its own payment account, and the hotel's own cancellation and refund policy applies — shown on its booking page before payment. Please contact the hotel directly for anything relating to a stay.
2. Subscription fees are non-refundable
Subscription fees are billed in advance for the selected period and are non-refundable. This includes part-used periods, and periods during which the software was not used.
You may cancel at any time. On cancellation, the service remains available until the end of the period already paid for, and no further amount is charged. No pro-rata refund is issued for the remaining part of that period.
3. Exceptions
We will refund a payment in full where:
- the payment was taken in error, or charged more than once for the same period; or
- you were charged after validly cancelling; or
- a refund is required under applicable law.
Where a refund is approved, it is returned to the original payment method and is normally credited within 5–7 working days, depending on your bank or card issuer.
4. Raising a billing issue
Email syncstays@gmail.com within 7 days of the charge, quoting the registered hotel name and the payment reference. We aim to respond within 2 working days and will correct any billing error we find.
5. How to cancel a subscription
Email syncstays@gmail.com from the registered account address, or message us on WhatsApp. Cancellation takes effect at the end of the current paid period.
6. Contact
Operated by: SyncStays
Registered address: J-26, Adani Samsara Vilasa,
Sector 63, Gurugram,
Haryana 122102, India
Email: syncstays@gmail.com
Phone / WhatsApp: +91 92511 48809